FAQS

FAQs

Tarheel Generator LLC

Have a generator-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What size generator do I need?

    This depends on your power needs. That’s why we offer a no-obligation site visit. We will assess essential appliances, wattage requirements, and potential future needs and present you with a quote to get your generator installed and started up. Call today to learn more about the variety of generators we offer, including whole-house generators.

  • Do you install generators?

    Yes, our quotes include professional installation and warranty registration to ensure your generator is properly connected and meets all safety codes. Whether you need commercial or residential generators, we've got you covered. Call us today.

  • Do you offer financing options for generators?

    Yes, we offer financing options to help make your purchase more affordable. Ask about current financing plans for our commercial generators.

  • What kind of maintenance does a generator need?

    Annual maintenance is essential for optimal performance and longevity of your commercial or residential generators. We can provide information on recommended maintenance schedules and perform routine maintenance for you.

  • What is the warranty on Briggs & Stratton generators?

    The warranty varies depending on the model of the generator. We can provide details on the specific warranty for your chosen generator. We are warranty-certified with Briggs & Stratton, so we will be handling any warranty claims for the length of your warranty. Call us to learn more about the warranties on our whole-house generators.

  • What kind of support do you offer after I purchase a generator?

    We offer troubleshooting advice, repairs, and maintenance. We also offer service contracts to help keep your generator running smoothly. We are here to help you get the most out of your Briggs & Stratton generator. Reach out today to schedule the installation of your commercial generators!

  • Why has my generator been running for over 30 minutes but there is no power outage?

    Is it April 1st or September 1st? If so, your generator is in a semi-annual “burn-off”. Since the weekly exercise times are short, the generator will run for about 45 minutes to make sure that all condensation in the engine is burned off. If it’s not April 1 or Sept 1, please call us! We're here to take care of your whole house generators.

  • Is there an option to monitor my generator remotely?

    Yes. We offer InfoHub monitoring modules that can send you text and/or email notifications. We will receive notifications as well, so we're always in the know about your residential generators! According to Allied Market Research, the global residential generators market size is projected to reach $15.1 billion by 2030. Work with us and see why generators are rising in popularity. Call Tarheel Generators LLC today.

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